FAQ's

What are the shipping costs?
Shipping cost depends on your location, weight and size of the items you purchase. During checkout you’ll see the shipping fee or options for free/flat-rate shipping if applicable.

Can I track my order?
Yes, once your order has shipped, you’ll be sent a tracking code via email. You can also check your order status in “Track Your Order” section on our site.

What is your return / refund policy?
We accept returns within [e.g., 30] days from delivery for unused, unwashed items in original packaging. Once we receive and inspect the item, we will process the refund/exchange. Please review our detailed “Refund Policy” page for exclusions.

What if my product arrives damaged or defective?
If your item arrives damaged, defective or incorrect, please contact us within [e.g., 48 hours] with photos of the issue. We will arrange for a replacement, repair or refund depending on the case.

Do you offer custom sizes or colours?
 For some categories (e.g., bed sets, rugs, pet furniture) we may offer custom size or color options. Please send us a message with your requirements and we’ll check availability and cost.

How do I care for / maintain my product (bed sets, rugs, pet furniture)?
We provide care instructions for each category:

• Bed sets: Machine wash cold, gentle cycle, tumble dry low, iron if needed. Avoid bleach.

• Rugs: Vacuum regularly, spot-clean with mild detergent, do not soak.

• Pet furniture: Wipe with damp cloth, avoid direct sunlight, check hardware regularly.

Can I change or cancel my order once placed?
You may request to change or cancel your order within a limited timeframe (e.g., before it has been processed/shipped). Please contact us as soon as possible with your order number and request.

How is my personal data protected?
We use secure encryption (SSL) for payments, comply with GDPR/other applicable privacy regulation, and never store your full credit-card information. Please see our “Privacy Policy” for full details.